As part of the CC&NB Management Team the successful applicant will enable the delivery of the CPS business strategy. Act as a powerful commercial leader influencing the alignment with PCM strategy and in turn driving the tactical execution of the strategy within CPS across the various stakeholder groups both in PCM and ING Group wider markets. Lead the teams that own and manage all functions of card based commercial payments – from product strategy, product & process optimisation, credit risk management, fraud management, operations, architecture, outsource supplier management, incident management, client implementations through to financial performance. Realise the Pan-European ambition that ING has in the Commercial Card arena.

1. Build and continually refresh the Product Management & Client Delivery Organisation and Framework within CPS
• Define product management and client delivery and instil this understanding across the Commercial Payment Solutions teams via active leadership and influence using the 4 existing functional leads
• Develop product management framework and instil in the teams the discipline to manage specific products
• Build and develop organisation structure to drive focus on financial performance across the full CPS value chain
• Drive active alignment with internal and external partners and change management organisation
• Chair the monthly CPS MT incorporating the 4 functional leads, Head of Sales for CPS and Client Manager.

2. Refine the long term Business Strategy to meet customer needs and drive business growth / cost optimisation
• Develop the tactical execution plan for the business strategy to identify key gaps and optimisation opportunities to drive growth and cost reduction in line with the PCM strategy
• Work with the schemes and business partners to identify new product, segment and market opportunities
• Develop the integrated Customer Value Proposition for sales and client management that incorporates traditional T&E opportunities but extends into Procurement and especially Supply Chain Finance and Integrated Payables approaches
• Manage the business P&L
• Develop insights into competitive and adjacent industries

3. Lead via teams the execution of product & process enhancements / Develop new offerings to meet customer needs and drive business growth / optimisation
• Prioritise & implement strategy across products and markets
• Manage end to end product delivery through end to end project management and change management approach according to the ING framework
• Manage Products and Partners effectively driving control & compliance across the organisation
• Optimise processing and platform strategy across Europe
• Ensure high level control of initiatives on products to ensure they meet all regulatory and legal requirements
• Lead prioritisation of all change activity and align appropriately with Change Management partners where appropriate to ensure appropriate budgetary control and stakeholder support.
• Explore and engage with external parties to identify New Product Development and partnership opportunities

4. Lead and inspire direct and wider CPS / functional teams and be recognised in the payments industry
• As an active CC&NB member, provide visible and powerful commercial leadership
• Lead a large team of circa 15 FTE across full value chain supporting the sales teams
• Drive role clarity across team and empower team to own the customer experience end to end
• Undertake the performance management and development of direct team members
• Ensure effectiveness by developing top quality professional staff at all levels, including identifying suitable successors
• Represent ING at external forums

Your work environment:
ING Commercial Payment Solutions (CPS) supports the commercial card based payment products within ING Commercial Banking. The current product range focuses on both the Travel & Expenses (T&E) segment as well as the Purchasing or P-2-P segment.

The ING Corporate Card Solution increases productivity companywide with the most widely accepted travel card in the industry. Travel and entertainment (T&E) is the third-largest business expense in most organizations - and continues to grow. ING’s Corporate Card Solution is a best in class T&E management solution that helps business, universities and government agencies to better manage and control these rising costs. Its solution combines the convenience of the world's most widely accepted travel card with the additional Products in ING’s Corporate Expense Solution. Further streamlining of centrally booked travel (Lodge Accounts) via the clients preferred travel agency can be supported by ING’s integrated business partner AirPlus

The ING Purchase Control Solution allows the client to delegate buying power to drive operational procurement. Purchase Control enables the corporate purchasing power inherent within organisations while maintaining the highest level of control and compliance throughout the purchase-to-pay cycle. Purchase Control enables clients to take control of their corporate expenditure by pre-setting buyer profiles for employees, enforcing compliance policies and pre-defining payment conditions.

ING CPS understands that the client’s organisation is unique and dynamic, requiring more than an off-the-shelf card program. ING CPS’ experience and client orientated approach allows it to tailor a solution to the distinct business objectives of the customer with best-in-class products and services that complement and enhance the Corporate Card programme.

Who we are looking for?
• Commercial / P&L leadership
• B2B Product leadership and management – proven track record of managing a product end to end
• Management Team level strategic experience with demonstrable track record of delivering coherent and insightful thinking.
• Ability to develop visions, translate into strategies and execute at pace
• Numeric / analytical / commercial awareness
• Highly effective communicator with excellent interpersonal skills; articulate & concise in written and verbal communications
• Expertise in communication, both Colleague and Customer
• Actively collaborative ; able and willing to share best practice
• Proven influencing and relationship management skills and ability to balance and manage diverse stakeholder interest
• Excellent change management leadership skills and the ability to inspire others
• Experienced in working across a large, complex organisation at senior level
• Positive attitude, with commitment enthusiasm and appetite for driving growth
• Commercial Payments Industry experience
• External negotiation experience ·